Nobel Biocare

The Company:

Nobel Biocare is a leading innovator of implant-based dental restorations. They work every day to perfect every aspect of esthetic dentistry for customers, and their patients, around the world.

Nobel Biocare is a long time CNBS customer where we recently completed an implementation of ePay, our web based SAP Accounts Receivable payment portal.

The Challenge:

Nobel Biocare wanted to improve their customer experience, with that in mind the product team at Nobel Biocare started to investigate possible options to facilitate the integration of our eCommerce and SAP ERP solutions.

The Solution:

After receiving a complete list of requirements, we worked together with the internal team at Nobel Biocare and were provided with a high-level budgetary cost estimate for the entire solution customized to thier needs. This allowed us to secure project funding. We then started looking into scoping each requirement and identifying whether each requirement was available out of the box or through customization. Many of our requirements were provided in the out of the box version of ePay which of course drove costs down. This allowed Nobel Biocare to provide us a more detailed requirement of the work required.

The Results:

The implementation phase was a breeze. The project launched worldwide in June 2020 under budget. The project received positive attention from management and leadership due to its timeliness and budgeting efficiencies especially given that it was implemented and launched during the height of the coronavirus pandemic. The project became such a resounding success with hundreds of invoices accessed and paid shortly after launch which is an attest to the ease of use and customer focused user design. Nobel Biocare also received countless emails from customers on how much they love the new invoice management solution.