Royal Cup

The Company:

Over the past 100 years, Royal Cup has grown from a small family company to a multi-national distributor of the world’s finest coffees and teas. Serving thousands of customers in the food service, office and specialty coffee markets, Royal Cup relies on the best companies to help stay true to their motto “Serve Them Well.” CNBS has had a partnership with Royal Cup since 2013 and we have helped serve them well since. CNBS has provided payment portals, e-commerce and mobility solutions for Royal Cup. See how our mobility solution helped Royal Cup and how it could help you to.

The Challenge:

Royal Cup’s mobile field technicians had trouble accessing SAP data which caused several challenges.

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Field service technicians had no visibility to part level inventory on the truck.

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Without knowing inventory levels, technicians would run out of parts resulting in longer repair times and lost revenue.

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Paper processes around inventory led to long replenishment cycle times and inaccurate forecasting.

The Solution:

CNBS provided Royal Cup a mobile solution that delivers all aspects of the service workforce, from creating and filling service orders to managing local inventory and transfers.

The Results:

Response times improved and efficiencies around inventory levels were significantly better.

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Response times for unscheduled service calls were improved using native geo location capabilities.

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Running out of stock and parts was basically eliminated.

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Geo location capabilities of the mobile service dispatch app resulted in better customer service and increased revenue.

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